Refund policy
RETURN AND REFUND POLICY
We want you to be satisfied with your KELRAVI purchase. Unless otherwise stated for a specific product, you may request a return within 30 days after receiving your item.
To be eligible for a return, the item must generally be in the same condition in which you received it, unused and unworn where applicable, with original tags, accessories, manuals, and packaging. Proof of purchase may also be required.
To request a return, please contact us first at support@kelravi.com.
Do not send a return to our business address or to any other address without receiving return instructions from us first. Return locations may vary depending on the product and fulfillment partner. Items returned without prior authorization may not be accepted.
If your return is approved, we will provide instructions explaining where and how to return the item.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@kelravi.com.
Please include your order number and, when helpful, photographs showing the issue so that we can evaluate the problem and determine an appropriate resolution.
For an approved claim involving a damaged, defective, or incorrect item, KELRAVI will provide appropriate return or replacement instructions.
RETURN SHIPPING COSTS
Unless the return results from a damaged, defective, incorrect, or otherwise qualifying item for which KELRAVI accepts responsibility, the customer may be responsible for return shipping costs.
Where applicable, return shipping charges or other authorized return costs may be deducted from the refund amount. We will disclose applicable return instructions and costs before an approved return is sent back.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return for health, hygiene, safety, legal, or product-specific reasons.
Non-returnable items may include:
- perishable goods;
- custom, personalized, or special-order products;
- opened or used personal-care, beauty, hygiene, or sanitary products where return would create a health or safety concern;
- hazardous materials, flammable liquids, gases, or other restricted products;
- gift cards; and
- other products specifically identified as final sale or non-returnable before purchase.
If you have questions about whether a particular item is returnable, please contact us before purchasing or before beginning a return.
SALE AND FINAL-SALE ITEMS
A discounted price alone does not necessarily make an item non-returnable. If an item is designated as Final Sale or otherwise non-returnable, that designation will be disclosed before purchase.
EXCHANGES
We do not guarantee direct product exchanges.
If you would like a different item, size, color, or variant, the fastest option may be to complete an approved return and place a new order for the desired item.
REFUNDS
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Original shipping charges are generally non-refundable unless required by law or unless the refund results from an error for which KELRAVI accepts responsibility.
If more than 15 business days have passed after we notify you that a refund has been issued and you still do not see it, please contact us at support@kelravi.com.
ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We will make reasonable efforts to accommodate the request, but we cannot guarantee cancellation or modification after an order has entered processing or fulfillment.
CONTACT US
For return or refund questions, contact:
KELRAVI
Operated by ALJENO LEGACY LLC
Email: support@kelravi.com